Refund policy
Ca-Mili
RETURN & REFUND POLICY
PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS. RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER.
Can I return my order?
Yes, you can.
If you are not satisfied with the items you ordered, you have the option to return them within 30 days of receiving your order.
To be eligible for a return, the following conditions must be met:
- The order must include all original parts, components, accessories, and packaging in the same condition as received.
- The product must show only normal handling. Damage caused by careless use is not covered.
- Products for which hygiene is important must be thoroughly cleaned before the return process begins.
- Any defect must have been identified immediately upon receipt of the product.
- We reserve the right to charge the customer for return shipping costs.
- Returns will be processed within 7 business days. If all return conditions are met, the refund or return request will be officially approved within this period.
We reserve the right to reject returned items if we believe they have been used or damaged through no fault of our own.
How do I return my order?
If your order meets the conditions above, please follow these steps to begin the return process.
Send an email to: info.caamili@gmail.com
Please include the following information in your email:
- Order number
- Reason for the return request
- Photos of the product (if it arrived damaged or defective)
- Customer's first and last name
- Customer's shipping address
After reviewing your request, we will provide you with the correct return address.
Please do not send your return to the sender's address. We will provide the appropriate return address once your request has been approved.
The customer is responsible for the return shipping costs.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds (if applicable)
If you have not yet received your refund, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund, please contact us at (info.caamili@gmail.com).
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at (info.caamili@gmail.com) and send your item to:
Address, Company Name, City, Postal Code, Country.
RIGHT OF WITHDRAWAL
If the customer is a natural person entering into a legal transaction for purposes that are predominantly outside their trade, business, or profession, they have the following right of withdrawal.
Cancellation Policy
Right of Withdrawal
You have the right to cancel this contract within 14 days from the day on which you, or a third party designated by you (other than the carrier), receives the final product.
Because we operate using a fully automated order processing system, orders are processed immediately after they are placed.
For this reason, we cannot interrupt the shipping process once an order has been submitted, and cancellations or refunds cannot be issued after the goods have been dispatched.
To exercise your right of withdrawal, you must notify Ca-Mili by sending a clear statement of your decision by email to: info.caamili@gmail.com.
The withdrawal process is considered complete once we have received the returned goods.
Return shipping costs are the responsibility of the customer.
Orders Already in Transit
As our products are shipped from Asia, delivery times may be longer than usual and are outside of our control.
If your order has already been shipped, cancellation is no longer possible.
Please wait until you receive the package and then return it following our return instructions.
You may still notify us in advance of your intention to cancel your purchase.
To help us process your refund as quickly as possible, we kindly ask that you provide us with proof of shipment for your return.
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments received from you, excluding the original shipping costs (except where applicable by law), without undue delay and no later than 14 days after we have received both:
- your notice of withdrawal, and
- the returned goods.
Refunds will be issued using the same payment method used for the original purchase unless another method has been expressly agreed upon.
No additional fees will be charged for the refund itself.
IMPORTANT
ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.